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Shipping Policy
Last Updated: January 22, 2025
Section 1: General Information
By using the website, you confirm that you have read, understood, and agreed to the terms outlined in the Shipping Policy.
We retain the right to modify or update this Shipping Policy at any time, for any reason, without prior notice.
We will notify you of any changes by updating the Shipping Policy on this page. You waive the right to receive individual notifications for each update. It is your responsibility to review this Shipping Policy regularly to stay informed of any changes.
Section 2: Customs, Duties, And Taxes
Please be aware that international shipments may incur customs duties and taxes. The thresholds for duty-free packages are determined by your local customs office. For more details, we recommend consulting your local customs website. If you have additional questions, feel free to reach out to our customer support team or email us at info@clutterix.com.
Section 3: Lost Or Stolen Packages
We are responsible for your package until it is successfully delivered to the address you provided. Once the package has been delivered and left at the designated location, we are no longer responsible for any loss, theft, or damage that may occur thereafter. To ensure a smooth delivery process, we recommend the following:
- Provide a secure delivery address where someone can receive the package.
- Track your shipment using the tracking number provided in your confirmation email.
If your package is missing or damaged upon delivery, please contact us immediately at info@clutterix.com. Include your order number, photos of the damaged package (if applicable), and any other relevant details so we can assist you in resolving the issue.
To get more detailed information about refunds, please check our Refund & Returns Policy and Terms Of Service.
Section 4: Shipment and Processing Times
Orders placed within the US will be processed and shipped within 1-2 business days from the date the order is placed. Once shipped, you can expect to receive your order within 1 business day, as we utilize expedited shipping services through Amazon Multi-Channel Fulfillment. In total, most orders are delivered within 2-3 business days from the date of purchase, depending on your location and any potential carrier delays.
Section 5: Fulfilment Center & Courier Closures
Our fulfillment centers and courier services observe closures on official holidays, which may impact order processing and delivery times. On these days, orders will not be processed or shipped. Once operations resume, orders will be fulfilled in the order they were received. Below is a list of official closure dates:
New Year’s Day (January 1)
Martin Luther King Jr. Day (Third Monday in January)
Presidents’ Day (Third Monday in February)
Memorial Day (Last Monday in May)
Independence Day (July 4)
Labor Day (First Monday in September)
Columbus Day (Second Monday in October)
Veterans Day (November 11)
Thanksgiving Day (Fourth Thursday in November)
Christmas Day (December 25)
Please note that delivery delays may occur during holiday seasons or due to unforeseen circumstances (e.g., extreme weather). We appreciate your understanding and patience during these times.
All orders made the day prior or on the holiday will be shipped the following business day.
